Refund Policy

14-day refunds

If you are not satisfied with a purchase, you can request a full refund within 14 days of the transaction. This applies to one-time purchases and to the first payment and each renewal of a subscription.

How to request a refund

Email support@ninthprism.com with the email address used for the purchase and your order or receipt number. Refunds are issued to the original payment method, usually within 5–10 business days.

Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their own policies. Request those refunds from the store directly.

Cancelling a subscription

You can cancel at any time from your account, from the link in your receipt, or by emailing us. After cancelling, you keep access until the end of the current billing period and you will not be charged again.

Questions

Contact Ninth Prism Technologies Inc. at support@ninthprism.com.